Your Success

We believe deeply in the mission of improving school culture. That's why our success team has one focus: your success.

Your Partner From Day One

The success process starts from the moment you join LiveSchool and grows year-over-year, just like school culture goals.

Goal Setting

We start by defining your behavior and culture goals to intentionally build your LiveSchool site to achieve them.

Implementation

We add your staff, students, and parents, help you set up your rubric and rewards, and get your team trained.

Support

We provide ongoing success resources, including in-app articles, webinars, and live chat and phone support.

Check-Ins

We check in quarterly to discuss progress toward your culture goals and share resources and strategies to reach them.
96.5%
LiveSchool's Customer Satisfaction Score

Your LiveSchool Team

We’re your strategic partner in school culture, and we have the right team to make that happen:
100% of our Success Team are former educators, with over 35 years of combined education experience as PBIS Specialists, Principals, and Teachers. Our team has helped support school culture systems at thousands of LiveSchool partner schools.
When you hop on a call with us, we won't be reading from a script or talking about behavior at a surface level. We will be in the weeds with you helping to achieve your school culture goals!
You will have champions in your corner with planning resources, out-of-the-box perspectives, and motivational classroom posters.
LiveSchool has significantly reduced our discipline issues. We have seen a boost in morale for the students and interest in making good choices. The biggest selling point for me is the AWESOME customer support. Thank you for all that you do!
Dawn Pressley, Kingsway Elementary's Behavior Specialist

Onboarding & Implementation

Onboarding is where culture-building starts. Here is how the process works.

1. Set your school culture goals.

You're investing in school culture – what do you want to see change? Here are the most common goals we hear from our partners:
Re-Engage Students in Learning
Reduce Office Discipline Referrals
Improve Teacher Morale & Attrition
The goals you set will have a direct impact on the next steps.

2. Build your rubric and rewards program.

Decorative dark yellow stark in light yellow circle
Next up: building your behavior rubric. You choose the values and behavior you want to recognize and encourage in students. Then, you pick how you'll celebrate the points they earn – with a School Store and/or House Points.

Launch House Points

What House Points is and how to set it up with LiveSchool
Let the Games Begin! →

Pick Your Rewards System

Creating your student reward system in LiveSchool
Add Your Rewards →

Create Your School-Wide Behavior Rubric

Steps for setting up your school's behavior rubric
Add Your Expectations →

3. Load your data.

It's time to get your students, staff, and parent information loaded into LiveSchool. This can be done with a CSV import or Clever sync.

In the Classroom

Ideas for rewarding LiveSchool points in the classroom
Incorporate Points in Class →

Manage Your Site

How to create and manage students, rosters, and staff in LiveSchool
Manage Your Site →

Create Feedback Loops for Students and Parents

How to introduce students and parents to LiveSchool
Invite Families →

4. Roll it out.

You're almost ready to start giving points. The last step is to train your teachers. We have guides, videos, and webinars to help – as well as strategies to handle the most common objections.

Tips and Tricks

10 best practices to get the most of out LiveSchool
Become a Points Pro! →

Award Your First Point

How teachers award points in LiveSchool
Award Some Points! →

Introduce Your Teachers to LiveSchool

How to onboard teachers and set them up for success
Invite Your Teachers →

Self-Paced Implementation Guides

Guided Implementation

While we provide resources to enable you every step of the onboarding process, we know this is still a big lift for your team! That's why we created a Guided Implementation option.
Guided Implementation includes a tailored partnership with a dedicated LiveSchool coach. You'll work with your coach to set goals, train teachers, and work with your LiveSchool data!
Explore Guided Implementation

Standard Onboarding

Self-guided resources + support.
Dedicated LiveSchool Coach
School Culture Planning Session
2 Leadership Trainings
2 Teacher Trainings
End-of-Year Report
Spreadsheet and/or Clever setup
Help Center
4-hour response help desk
Chat support
Included in All Plans

Guided Implementation

Partner with a LiveSchool coach.
Dedicated LiveSchool Coach
School Culture Planning Session
2 Leadership Trainings
2 Teacher Trainings
End-of-Year Report
Spreadsheet import
Help Center
2-hour response help desk
Chat support
Cost: $1,950

Ongoing Support

We're your partner long after onboarding ends. Here's how we'll continue to collaborate.

Training Webinars

We host training webinars for admins and staff to help your new team members get started successfully and provide best practices to everyone, especially as they are seeking creative solutions for implementing strong school cultures.
Interested in attending? Email us at support@liveschoolinc.com.

Support Site

Our Help Center is full of supporting materials for LiveSchool users. When the answer isn't there, we're also available via live chat from 9 am to 5 pm CST every weekday.
Explore the Help Center →

School Culture Resources

We are constantly sharing new school culture resources to inspire your planning. Check them out below.
Story

Peeples Middle School Awards 2 Million Points with a 4:1 Ratio

Event

How to Build a Student-Led House Points Program

Blog

How to Build a Student-Run Rewards Store

Report

The School Culture Report: the Link Between Behavior, Morale, & Culture

Read more →

What are your school culture goals?

Meet with our team to explore how you can achieve them with LiveSchool.