Measure Family Contact during Virtual Learning

Keep every student – and family – on track by tracking family contacts.
By 
Liveschool Team
 | 
September 28, 2020

Keeping in touch with families can play a huge role in building relationships virtually – see how you can create a system to manage your family check-ins.

Why It Works

Direct communication with families – whether by phone, text, or even video conference – is a powerful way to maintain relationships during virtual learning. Too little direct communication can allow families to slip through the cracks. Too much can be overbearing and a time sink for teachers. Just like with Goldilocks, the goal is to get it "just right." Tracking family contact in LiveSchool helps you generate the data to find the right frequency of outreach.

Get Started

Step 1

To get started, create a "Family Contact" button on your school-wide behavior rubric. We recommend selecting a point value of 0 – students will not earn points when a Family Contact is recorded, but your team will generate important data.

Pro Tip: To track multiple types of Family Contact (e.g. "Quarterly Conference", "Celebration Call", "Nudge"), create a separate category with multiple trackable buttons underneath.

Pro Tip: Add an additional button for "Guidance Referral." Connect notifications to automatically notify your Guidance Counselor when selected. Instruct teachers to use this button if their Family Contact reveals an issue at home requiring follow-up.

Step 2

Share your expectations with teachers for how often to conduct check-in calls. Remember quality over quantity! If you're not sure, once per month is a great place to start. Give your teachers some structure for these calls:

When you're done, it's time to track the Family Contact in LiveSchool! It takes just a few easy steps:

  1. Search for the student by name. Click the student and select "Continue."
  2. Select the Family Contact (or other relevant) button.
  3. Enter a comment! This is a great opportunity to capture positive notes that your colleagues and the family will see. For example: "Great speaking to Mr. and Mrs. West. So proud of Trisha's progress!"

That's it! In a few clicks, you've captured the positive interaction and created a record you can reference later in the year.

Step 3

Use your data! There are many ways to use your Family Contact data – here are a few favorites:

Mix It Up!

Feeling creative? There are many ways to build on this procedure to engage families in new ways. Try one of the following:

Get creative, have fun, and remember – keep it positive! 🎉

Learn more about the author, 
Liveschool Team
 

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